1. Transit Time Domestically: Generally, domestic shipments are in transit for 2 - 7 days.
  2. Transit time Internationally: Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you choose your courier at the checkout.
  3. Dispatch Time: Orders are usually dispatched within 2 business days of payment of the order. This will also depend on our dropshipping and fulfilment partners, for example, they may have standard business hours, except on national holidays at which time their warehouses may be closed. In these instances, we take steps to ensure shipment delays will be minimal.
  4. Change Of Delivery Address: For a change of delivery address requests, we can change the address at any time before the order has been dispatched.
  5. P.O. Box Shipping: We do not ship to P.O. box addresses.
  6. Items Out Of Stock: If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
  7. Delivery Time Exceeded: If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
  8. Tracking Notifications: Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. This service will be provided only if this is available to our delivery partner fulfilling the specific order.
  9. Parcels Damaged In Transit: We do not take any responsibility for products that may arrive as parcels damaged in transit. 
  10. Returns: We don not have a returns policy. No refund or returns are possible once the item has been dispatched for delivery.